POLICIES

CANCELATION POLICY

We understand that last-minute emergencies sometimes pop up. However, if you are unable to make your scheduled appointment, please contact us as soon as possible to reschedule. If you booked your appointment and cannot make it/changed your mind - the booking fee is none refundable. 

RESCHEDULING

If you would like to reschedule your appointment we require a 48 hours of advance notice for all appointments, including consultations, complimentary & annual touch-ups. You can do it by calling us on 805-458-1990 or sending an email to tetyana.rolph@gmail.com. Appointments occurring in less than 48 hours may be rescheduled by paying a new non-refundable booking fee. 

LATE ARRIVAL

Out of respect and consideration for your permanent makeup artist and other clients, please do your best to arrive on time. If you are more than 20 minutes late (if you feel you will be late,  please let us know in advance so that plans can be made) we have the right to refuse to provide the service. You will be able to schedule your appointment again by paying new booking fee.

APPOINTMENT SCHEDULING

Please schedule your appointment through the booking system or by texting us at 805-458-1990. No walk-inns. If you have any questions, please message us or email at tetyana.rolph@gmail.com and we will be happy to answer them for you.

BOOKING FEE

The non-refundable booking fee is to ensure that you are serious about coming to your scheduled appointment. We want to make sure no one’s time is wasted. A non-refundable booking fee is applied to the cost of your procedure, and is due at booking. The remaining balance is due immediately after the initial service is completed.

COVERUPS/CORRECTIONS

If you have had your eyebrows/eyes/lips previously tattooed/microbladed in the past elsewhere and are interested in a cover-up/colour-correction, please message or email us some clear photos prior to booking your appointment. We cannot guarantee results for cases such as these and we should approve that your eyebrows/eyes/lips are workable. In most cases where the previous work is too dark, dense, discolored, or large, tattoo removal will be highly recommended before we begin the cover-up/colour-correction. Previously tattooed areas and cover-ups will never heal the same as work on clients with untouched skin.

PAYMENT

We accept all major credit cards, debit cards, cash, Venmo. We do not accept checks or money orders.

TOUCH-UPS

A touch-up appointment can be scheduled no sooner than 5-8 weeks following the first session, although later is better. We must give your skin ample time to fully heal and regenerate before tattooing it again. This touch-up appointment is highly suggested for the best-healed results. Must be done no later than 6 months after the first session. The touch-up usually is not included to the price of 1st session and will be charged separately unless the other was arranged. 

Refreshers/Color Boost Session (the annual touch-ups) are generally required every 1-3 years to keep the color looking fresh.

RESULTS

When you leave the appointment, your cosmetic tattoo will be intact and we will do our best to help you heal properly. Your lifestyle choices, age, genetics, and skin type will contribute to the retention of your pigment. If you use sun-beds, sunbathe, don’t use sun protection, smoke, use anti-aging creams or acidic cleansers over the tattooed areas, sweat daily your cosmetic tattoo WILL fade faster and you’ll need to come earlier for your refresh touch ups.

Cosmetic tattoos are an art, not a science. Your results will vary and using makeup may still be needed, especially when wearing heavy coverage makeup. 

This is not necessarily a no maintenance treatment, but a low maintenance treatment. No two sides of the face are the same or perfectly symmetrical and whilst trying to obtain perfect symmetry is our goal, nothing is guaranteed or 100% perfect.

Healed results will vary with each individual client. We have no control over what occurs during the healing process. 

Absolutely no guarantees will be made and no additional touch-ups will be performed earlier than 12 months after the last service to avoid skin trauma.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse service to anyone at our discretion if you are under 18 or you are knowingly under the influence of drugs, alcohol, or any mood-altering drugs/medications. Your appointment will be canceled and would need to be rescheduled with newly paid booking fee.

CONTRAINDICATIONS

  • You are under 18 years old.

  • Pregnant, nursing, harvesting eggs, or trying to get pregnant. We recommend to wait 3-6 months after delivery &/or 3-6 months after nursing to schedule your appointment.

  • Prone to keloids (No exceptions)

  • Have any scars or experienced any head trauma in the brow area. Will need to submit a clear picture for approval.

  • Have heart Conditions/Pace Maker/Defibrillator.

  • If you are any of these medications, you will bleed and the pigment WILL NOT retain:

*Triflusal (Disgren)

*Clopidogrel (Plavix)

*Prasugrel (Effient)

*Ticagrelor (Brilinta)

*Ticlopidine (Ticlid)

*Cilostazol (Pletal)

*Vorapaxar (Zontivity)

*Dipyridamole (Persantine)

*Coumadin

*Pradaxia (dibigatran)

*Xarelto (rivaraxaban)

*Eliquis (apixaban)

*Savaysa (edoxaban)

  • Have an Eczema, Psoriasis, or Dermatitis in or around the brow area.

  • Have a Hemophilia-Bleeding Disorder.

  • Have Menopause (Considered). If you have hot flashes during the procedure, the pigment will not retain and I may have to stop.

  • Have moles/raised areas in or around the brow area (Pigment will not be put into anything raised. We recommend seeing a dermatologist first and possibly getting it removed prior to the cosmetic tattoo procedure. We do not tattoo over raised pimples either).

  • Have piercing in the brow area.

  • No Rosacea (diagnosed severe reddening of the face). Due to hypersensitivity, the skin does not take the pigment well

  • Have a Fitzpatrick Skin types I & II (redheads/natural blondes/light skin/light eyes). Due to hypersensitivity, the skin does not take the pigment well.

  • Have Auto-Immune Disorder of any kind - Multiple sclerosis, Rheumatoid arthritis, Lupus, Type 1 Diabetes or the like( Will require a note from your doctor giving consent for the procedure).

  • Have Cancer of any kind or if you had chemotherapy/radiation within the last 6 months (A note from your doctor will be required giving consent for the procedure).